Privacy Policy

1. Introduction

At Pollo Campero, we are deeply committed to protecting your privacy and personal information. This comprehensive Privacy Policy explains how we collect, use, share, and safeguard your personal data when you visit our website, use our mobile application, dine at our restaurants, place orders, or interact with our services in any way.

This policy applies to all information collected by Pollo Campero through our website (pollo-campero.click), mobile applications, in-restaurant services, delivery platforms, catering services, loyalty programs, and any other digital or physical touchpoints where we interact with our customers.

By using our services, visiting our restaurants, or engaging with our digital platforms, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our services or provide us with your personal information.

Important Note: We never sell your personal data to third parties for their marketing purposes. Your trust is fundamental to our business, and we are committed to maintaining the highest standards of data protection.

2. Information We Collect

2.1 Information You Provide to Us

• Personal Identification Information: Full name, email address, phone number, mailing address, date of birth (for promotions and age verification)
• Account Information: Username, password, account preferences, purchase history, order history, and payment methods
• Order and Dietary Information: Food orders, meal preferences, dietary restrictions, allergen information, special requests, favorite menu items, and nutritional preferences
• Delivery and Location Data: Delivery addresses, GPS coordinates for delivery, location preferences, and frequently used addresses
• Payment Information: Credit card details, billing addresses, and payment history (stored securely and encrypted)
• Loyalty Program Data: Rewards points, redemption history, tier status, promotional preferences, and engagement metrics
• Reservation Information: Table reservation details, party size, special occasion notes, seating preferences, and dining history
• Catering Details: Event information, guest count, menu selections, dietary accommodations, delivery details, and service preferences
• Communication Records: Contact form submissions, customer service interactions, feedback, reviews, survey responses, and correspondence
• Marketing Preferences: Communication preferences, subscription choices, promotional interests, and opt-in/opt-out status

2.2 Information Automatically Collected

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and device capabilities
• Usage Data: Pages visited, time spent on site, click patterns, search queries, menu items viewed, order completion rates, and navigation paths
• Cookie Data: Session identifiers, user preferences, authentication tokens, shopping cart contents, and analytics data
• Location Information: Approximate location derived from IP address, precise location (with permission), and location-based service data
• Technical Data: Log files, server data, performance metrics, error reports, and system diagnostics

2.3 Information from Third Parties

• Social Media Platforms: Profile information, friend connections, and social preferences (when you connect your social accounts)
• Payment Processors: Transaction verification, payment status, and fraud detection data
• Delivery Partners: Delivery status updates, driver information, and logistics data
• Marketing Partners: Campaign effectiveness data, audience insights, and advertising performance metrics
• Review Platforms: Public reviews, ratings, and feedback about your experiences

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Processing and fulfilling food orders, managing delivery logistics, coordinating pickup times, and ensuring order accuracy
• Account Management: Creating and maintaining user accounts, authenticating users, managing preferences, and providing personalized experiences
• Customer Support: Responding to inquiries, resolving issues, providing technical assistance, and improving service quality
• Quality Improvement: Analyzing service performance, optimizing menu offerings, improving food quality, and enhancing user experience
• Loyalty Programs: Managing rewards points, tracking benefits, providing tier-based perks, and processing redemptions

3.2 Communication

• Order Communications: Confirmation emails, delivery updates, pickup notifications, and order tracking information
• Customer Support: Responding to questions, providing assistance, sharing important updates, and resolving concerns
• Service Notifications: Policy changes, menu updates, restaurant closures, and important service announcements
• Marketing Communications: Promotional emails, special offers, new menu items, and seasonal campaigns (only with your explicit consent)

3.3 Marketing and Analytics

• Personalized Advertising: Showing relevant promotions, recommending menu items, targeting offers based on preferences
• Website Analytics: Understanding traffic patterns, user behavior, popular content, and site performance
• Campaign Measurement: Tracking marketing effectiveness, measuring engagement rates, and optimizing promotional strategies
• Market Research: Developing new products, understanding customer preferences, and improving service offerings

3.4 Legal Compliance

• Legal Obligations: Complying with applicable laws, regulations, and industry standards
• Fraud Prevention: Detecting suspicious activities, preventing fraudulent transactions, and protecting against security threats
• Dispute Resolution: Resolving conflicts, handling complaints, and supporting legal proceedings when necessary
• Safety and Security: Protecting customers, employees, and business operations from harm

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

• Payment Processors: Secure transaction processing, fraud detection, and payment verification (all payment data is encrypted and PCI-compliant)
• Delivery Companies: Order fulfillment, delivery coordination, tracking services, and logistics management
• Cloud Storage Providers: Secure data storage, backup services, and infrastructure management with industry-standard security measures
• Email Service Providers: Marketing campaigns, transactional emails, customer communications, and newsletter distribution
• Analytics Services: Website performance analysis, user behavior insights, and marketing effectiveness measurement
• Customer Support Tools: Help desk services, chat functionality, and customer relationship management

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights:

• Court Orders: Responding to subpoenas, court orders, and other legal processes
• Legal Compliance: Meeting regulatory requirements, tax obligations, and industry-specific mandates
• Rights Protection: Defending our legal rights, protecting intellectual property, and enforcing terms of service
• Public Safety: Preventing harm, responding to emergencies, and cooperating with law enforcement

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets:

• Customer information may be transferred to the new owner
• We will notify you before your information is transferred
• The new owner must comply with this Privacy Policy
• You will have options regarding your data in such scenarios

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Promotional partnerships with other brands
• Social media integrations and sharing features
• Market research participation
• Community engagement activities

5. Data Security

5.1 Technical Security Measures

• Encryption: All sensitive data is encrypted both in transit (using SSL/TLS protocols) and at rest (using AES-256 encryption)
• Firewall Protection: Advanced firewall systems monitor and block unauthorized access attempts
• Access Controls: Strict access limitations ensure only authorized personnel can access personal data on a need-to-know basis
• Network Security: 24/7 monitoring of our networks for suspicious activities and potential security threats
• Data Backups: Regular, secure backups ensure data recovery capabilities while maintaining security standards
• Security Testing: Regular penetration testing and vulnerability assessments to identify and address potential security gaps

5.2 Organizational Security Measures

• Employee Training: Comprehensive security awareness training for all staff members handling personal data
• Data Handling Procedures: Documented procedures for collecting, processing, storing, and disposing of personal information
• Confidentiality Agreements: All employees and third-party partners sign confidentiality agreements
• Incident Response Plan: Detailed procedures for responding to security incidents and data breaches
• Regular Audits: Periodic security audits and compliance assessments to ensure adherence to security standards
• Security Certifications: Maintaining industry-standard security certifications and compliance frameworks

5.3 Your Security Responsibilities

To help protect your personal information, please:

• Use Strong Passwords: Create complex passwords with a combination of letters, numbers, and special characters
• Keep Credentials Secure: Never share your login credentials or account information with others
• Log Out Properly: Always log out of your account when using public or shared computers
• Stay Alert: Be cautious of phishing emails, suspicious links, and requests for personal information
• Report Issues: Immediately report any unauthorized account access or suspicious activities
• Keep Software Updated: Ensure your devices and browsers have the latest security updates

5.4 Security Breach Notification

In the unlikely event of a security breach that affects your personal information, we commit to:

• Prompt investigation and containment of the incident
• Notification to you and relevant authorities within 72 hours when required by law
• Clear communication about what information was affected
• Steps taken to address the breach and prevent future incidents
• Recommendations for protecting yourself from potential harm

6. Cookies and Tracking Technologies

We use various tracking technologies to enhance your experience and understand how our services are used. Below is a detailed breakdown of the types of cookies and tracking technologies we employ:

Other Tracking Technologies

• Google Analytics: Website traffic analysis, user journey tracking, and performance measurement
• Facebook Pixel: Social media advertising effectiveness and audience insights
• Web Beacons: Email open rates, click-through rates, and engagement tracking
• Local Storage: Storing user preferences and application data in your browser
• Session Storage: Temporary storage for improving site functionality during your visit

Managing Your Cookie Preferences

You have full control over cookie settings:

• Browser Settings: Most browsers allow you to accept, reject, or delete cookies through their settings
• Our Cookie Manager: Use our cookie preference center to customize your choices
• Opt-Out Links: Direct opt-out options for specific tracking services
• Do Not Track: We respect browser "Do Not Track" signals where technically feasible

Important Note: Disabling certain cookies may affect website functionality, such as the ability to place orders, save preferences, or access account features.

7. Your Privacy Rights

We respect your privacy rights and provide you with comprehensive control over your personal information. Depending on your location, you may have the following rights under GDPR, CCPA, and other privacy regulations:

7.1 Right of Access

You have the right to know what personal information we have about you, including:

• Categories of personal information we collect
• Specific pieces of personal information we hold about you
• Sources from which we collected your information
• Purposes for which we use your information
• Third parties with whom we share your information

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal information, including:

• Updating contact information
• Correcting order history or preferences
• Modifying dietary restrictions or allergen information
• Updating payment or delivery information

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information when:

• The information is no longer necessary for the original purpose
• You withdraw consent and there's no other legal basis for processing
• Your information has been unlawfully processed
• Deletion is required for compliance with legal obligations

7.4 Right to Restrict Processing

You can request limitation of how we process your information when:

• You contest the accuracy of your personal information
• Processing is unlawful but you prefer restriction over deletion
• We no longer need the information but you need it for legal claims
• You've objected to processing pending verification of our legitimate interests

7.5 Right to Data Portability

You can receive your personal information in a structured, commonly used, and machine-readable format, including:

• Account information and preferences
• Order history and transaction data
• Loyalty program information
• Communication preferences and history

7.6 Right to Object

You can object to processing of your personal information for:

• Direct marketing purposes (absolute right)
• Processing based on legitimate interests
• Profiling and automated decision-making
• Research and statistical purposes

7.7 Right Against Automated Decision-Making

You have the right not to be subject to automated decisions that significantly affect you, including:

• Algorithmic menu recommendations
• Automated fraud detection (with appeal rights)
• Pricing or promotional eligibility decisions
• Service availability determinations

How to Exercise Your Rights

To exercise any of these rights, you can:

• Email us at [email protected]
• Use our online privacy request form
• Contact us through our customer service channels
• Mail written requests to our business address

Response Commitment: We will respond to all valid requests within 30 days, or sooner when required by applicable law. For complex requests, we may extend this period by an additional 60 days with notification.

8. Children's Privacy

Protecting children's privacy is extremely important to us. Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16 years of age.

Our Commitment

• No Intentional Collection: We do not knowingly collect, use, or disclose personal information from children under 16
• Age Verification: Our registration processes include age verification mechanisms
• Parental Controls: We encourage parents to monitor their children's internet activities
• Educational Content: Any content accessible to children is appropriate and educational in nature

If You Are a Parent or Guardian

If you believe we have inadvertently collected information from a child under 16:

• Contact us immediately at [email protected]
• Provide details about the potential collection
• We will promptly investigate and delete any such information
• We will take steps to prevent future inadvertent collection

Family Dining

While we welcome families with children in our restaurants:

• We only collect information from accompanying adults
• Children's dietary restrictions are recorded only when provided by parents/guardians
• Any loyalty program participation requires adult supervision and consent

9. International Data Transfers

As a global restaurant brand, we may transfer your personal information across international borders to provide our services effectively. We ensure all international transfers comply with applicable data protection laws.

9.1 Protection Measures

• Adequacy Decisions: We prioritize transfers to countries with adequate data protection levels as recognized by relevant authorities
• Standard Contractual Clauses (SCCs): We use EU-approved Standard Contractual Clauses for transfers where adequacy decisions don't exist
• Data Processing Agreements: Comprehensive agreements with international partners ensure data protection compliance
• Security Measures: Additional technical and organizational measures to protect data during international transfers
• Regular Compliance Audits: Ongoing assessment of international partners' data protection practices

9.2 Transfer Destinations

Your personal information may be transferred to and processed in:

• United States: Cloud storage services, data analytics, and customer support operations
• European Union: Marketing services, payment processing, and regulatory compliance
• Other Countries: Additional locations as needed for service delivery, always with appropriate safeguards

9.3 Your Rights Regarding International Transfers

• Right to information about transfer destinations and safeguards
• Right to object to transfers in certain circumstances
• Right to obtain copies of transfer safeguards
• Right to lodge complaints with supervisory authorities

10. Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Safe Data Disposal

When personal information reaches the end of its retention period, we ensure secure disposal through:

• Electronic Data: Complete deletion using industry-standard methods that make recovery impossible
• Physical Records: Secure shredding and destruction of paper documents
• Backup Systems: Systematic removal from all backup and archive systems
• Third-Party Services: Verified deletion from all service providers and partners
• Disposal Documentation: Maintaining records of disposal activities for compliance purposes

11. Third-Party Links and Services

Our website and services may contain links to third-party websites, applications, or services that are not owned or controlled by Pollo Campero. This Privacy Policy applies only to our services.

External Links

• Third-Party Responsibility: We are not responsible for the privacy practices or content of external websites
• Independent Policies: Each third-party service has its own privacy policy and terms of service
• Review Recommended: We encourage you to read the privacy policies of any third-party services you visit
• No Endorsement: Links to third-party sites do not imply our endorsement of their practices

Integrated Third-Party Services

We integrate with various third-party services to enhance your experience:

• Social Media Platforms: Login integration, sharing features, and social commerce
• Payment Gateways: Secure payment processing and digital wallet integration
• Delivery Platforms: Order fulfillment and tracking services
• Mapping Services: Location services and delivery routing
• Review Platforms: Customer feedback and rating systems

Your Responsibility

When using third-party services through our platform:

• Review their privacy policies before providing information
• Understand what data they collect and how they use it
• Configure privacy settings according to your preferences
• Contact them directly with privacy-related concerns

12. Privacy Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We are committed to keeping you informed about any changes.

12.1 How We Notify You of Changes

• Website Notice: Prominent notification on our website homepage and relevant pages
• Email Notification: Direct communication to registered users about significant changes
• App Notifications: Push notifications through our mobile application
• Account Alerts: In-account messaging when you next log in
• Social Media: Announcements through our official social media channels

12.2 Types of Changes

• Minor Updates: Clarifications, contact information changes, or technical updates
• Material Changes: Significant changes to data collection, use, or sharing practices
• Legal Requirements: Updates required by new laws or regulations
• Business Changes: Updates reflecting new services or business practices

12.3 Your Options

When we make changes to this Privacy Policy:

• Review Period: We provide reasonable time for you to review changes
• Continued Use: Continued use of our services constitutes acceptance of changes
• Opt-Out Option: If you disagree with changes, you can stop using our services
• Account Deletion: You can request account deletion if you don't accept new terms

12.4 Staying Informed

• Check the "Last Updated" date at the top of this policy
• Review the policy periodically for changes
• Subscribe to our notifications for automatic updates
• Contact us if you have questions about changes

13. Contact Information

Privacy-Related Inquiries

For all privacy-related questions, concerns, or requests, please contact us using the information above. We are committed to responding to your inquiries within 3 business days.

What to Include in Your Contact

• Your full name and contact information
• Description of your privacy concern or request
• Specific information about data involved (if applicable)
• Preferred method and language for our response
• Any relevant account information or reference numbers

13.1 Filing Complaints

If you believe your privacy rights have been violated:

• Contact Us First: We encourage you to contact us directly so we can address your concerns
• Supervisory Authority: If you're unsatisfied with our response, you can contact your local data protection authority
• Documentation: Keep records of all communications regarding your complaint

U.S. Privacy Rights: If you're a U.S. resident, you can also contact your state's Attorney General office regarding privacy concerns.

14. Withdrawal of Consent

You have the right to withdraw your consent for data processing at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

14.1 Marketing Consent Withdrawal

To stop receiving marketing communications:

• Email Unsubscribe: Click the "unsubscribe" link in any marketing email
• Account Settings: Update your communication preferences in your account dashboard
• Customer Support: Contact our customer service team to update your preferences
• Phone Opt-Out: Call us to remove your number from marketing lists

14.2 Data Processing Consent

To withdraw consent for other data processing activities:

• Contact us using the information provided in Section 13
• Specify which processing activities you want to opt out of
• We'll confirm your request and implement changes promptly
• Note that some processing may continue based on other legal grounds

14.3 Account Deletion Process

To completely delete your account and associated data:

1. Log into your account and navigate to account settings
2. Select "Delete Account" or contact customer support
3. Confirm your identity and deletion request
4. We'll process the deletion within 30 days
5. Some information may be retained as described in Section 10

14.4 Effects of Withdrawal

Withdrawing consent may affect your ability to:

• Receive personalized services and recommendations
• Participate in loyalty programs and promotions
• Access certain account features
• Receive important service notifications

15. Conclusion

At Pollo Campero, protecting your privacy is not just a legal obligation—it's a fundamental part of our commitment to serving you. We understand that your personal information is valuable and sensitive, and we treat it with the utmost care and respect.

This Privacy Policy reflects our dedication to transparency, accountability, and putting you in control of your personal information. We believe that trust is the foundation of any good relationship, and we work hard every day to earn and maintain your trust through our privacy practices.

Our Ongoing Commitment

• Continuous Improvement: We regularly review and update our privacy practices to meet evolving standards
• Technology Investment: We invest in the latest security technologies to protect your information
• Staff Training: Our team receives ongoing training on privacy best practices
• Industry Leadership: We participate in industry initiatives to advance privacy protection standards

Your Role

Privacy protection is a shared responsibility. We encourage you to:

• Stay informed about your privacy rights and our practices
• Regularly review your privacy settings and preferences
• Contact us with any questions or concerns
• Keep your account information secure and up-to-date

We appreciate your trust in Pollo Campero and your choice to dine with us. Whether you're enjoying our food in our restaurants, ordering online, or engaging with us through our digital platforms, we're committed to protecting your privacy every step of the way.

Thank you for taking the time to read this Privacy Policy. If you have any questions, concerns, or suggestions about our privacy practices, please don't hesitate to contact us. We value your feedback and are always looking for ways to improve.

Remember: This Privacy Policy was last updated on January 15, 2026. Please check back periodically for any updates or changes.