Terms of Service

1. Introduction and Acceptance

Welcome to Pollo Campero ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website located at pollo-campero.click, our food delivery services, mobile applications, and any related services provided by Pollo Campero (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you may not use our Services.

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or the legal age of majority in your jurisdiction
• Have the legal capacity to enter into binding agreements
• Provide accurate and complete information when creating an account
• Comply with all applicable local, state, national, and international laws

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

1.3 Updates to Terms

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our Services after any changes constitutes acceptance of the new Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Company," "we," "us," or "our" refers to Pollo Campero and its affiliates, subsidiaries, officers, directors, employees, agents, and representatives.
• "User," "you," or "your" refers to any individual or entity that accesses or uses our Services.
• "Services" refers to our website, mobile applications, food delivery services, catering services, and any related services provided by Pollo Campero.
• "Content" refers to all text, graphics, images, logos, audio, video, software, data compilations, and other materials available through our Services.
• "Website" refers to pollo-campero.click and all associated web pages, subdomains, and mobile applications.
• "Order" refers to a request for food products or services through our platform.
• "Delivery Zone" refers to the geographical areas where we provide delivery services.

3. Use of Services

3.1 Permitted Use

You may use our Services for lawful purposes only. Permitted uses include:

• Browsing our menu and restaurant information
• Placing orders for personal consumption
• Creating and managing your user account
• Participating in promotions and loyalty programs
• Providing feedback and reviews
• Accessing customer support

3.2 Prohibited Use

You agree not to use our Services for any of the following prohibited activities:

• Violating any applicable laws, regulations, or third-party rights
• Impersonating any person or entity or falsely stating your affiliation
• Transmitting any harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable content
• Attempting to gain unauthorized access to our systems or user accounts
• Interfering with or disrupting our Services or servers
• Using automated systems, bots, or scripts to access our Services
• Reverse engineering, decompiling, or disassembling any software
• Collecting or harvesting user information without consent
• Posting false or misleading reviews or ratings
• Using our Services for commercial purposes without authorization
• Violating intellectual property rights
• Transmitting spam, chain letters, or unsolicited communications

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you may need to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Keep your login credentials secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any security breach or unauthorized use

4.2 Account Security

You are solely responsible for maintaining the security of your account. We recommend using a strong, unique password and enabling two-factor authentication where available.

4.3 One Account Per Person

Each user may maintain only one active account. Creating multiple accounts to circumvent restrictions or gain unfair advantages is prohibited.

4.4 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason we deem appropriate, with or without notice.

5. Products and Services

5.1 Food Safety and Quality

We are committed to maintaining the highest standards of food safety and hygiene. All our food products are prepared in compliance with local health department regulations and food safety standards.

5.2 Allergen Information

We make every effort to provide accurate allergen information for our menu items. However, we cannot guarantee that any food item is completely free from allergens due to potential cross-contamination in our kitchens. Customers with severe allergies should exercise caution and consult with our staff before ordering.

5.3 Product Descriptions and Pricing

We strive to provide accurate descriptions and pricing for all menu items. However, we reserve the right to:

• Correct any errors in product descriptions or pricing
• Modify menu items and prices without notice
• Discontinue menu items at any time
• Limit quantities available for purchase

5.4 Order Acceptance and Processing

All orders are subject to acceptance by Pollo Campero. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Failure to meet minimum order requirements
• Delivery address outside our service zone

5.5 Delivery Terms

Our delivery service is subject to the following terms:

• Delivery Zones: Delivery is available only within our designated delivery zones
• Delivery Times: Estimated delivery times are approximate and may vary based on weather, traffic, and order volume
• Minimum Orders: Minimum order requirements may apply for delivery
• Delivery Fees: Delivery fees will be clearly displayed before order confirmation
• Temperature Control: We use appropriate containers and methods to maintain food temperature, but cannot guarantee temperature maintenance during extended delivery times

5.6 Order Cancellation and Modification

Order modifications or cancellations may be possible before the order enters preparation. Once preparation has begun, modifications or cancellations may not be possible. Contact us immediately if you need to modify or cancel your order.

5.7 Payment Terms

Payment is required at the time of order placement. We accept various payment methods as displayed on our platform. All payments are processed securely through trusted third-party payment processors.

5.8 Returns and Refunds

Due to the perishable nature of food products, we generally do not accept returns. However, we stand behind the quality of our food. If you are unsatisfied with your order, please refer to our Refund Policy for information about refunds and credits.

6. Intellectual Property

6.1 Our Intellectual Property

All content and materials available through our Services, including but not limited to text, graphics, logos, images, audio clips, video clips, digital downloads, data compilations, and software, are the property of Pollo Campero or its content suppliers and are protected by copyright, trademark, and other intellectual property laws.

6.2 Trademarks

The Pollo Campero name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Pollo Campero or its affiliates. You may not use these marks without our prior written permission.

6.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes. This license does not include any right to:

• Resell or make commercial use of our Services or content
• Download or copy account information for another party
• Use data mining, robots, or similar data gathering tools
• Reproduce, duplicate, copy, sell, or exploit any portion of our Services

6.4 User Content License

By submitting content to our Services (including reviews, photos, comments), you grant us a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.

6.5 Copyright Infringement

We respect intellectual property rights and expect our users to do the same. If you believe your copyrighted material has been infringed, please contact us with details of the alleged infringement.

7. User Content

7.1 Responsibility for Content

You are solely responsible for any content you submit, post, or transmit through our Services. You represent and warrant that your content:

• Is accurate and not misleading
• Does not infringe any third-party rights
• Does not contain harmful or malicious code
• Complies with all applicable laws and regulations
• Does not violate our community guidelines

7.2 Prohibited Content

You agree not to submit content that is:

• Illegal, harmful, threatening, abusive, harassing, tortious, or defamatory
• Vulgar, obscene, pornographic, or sexually explicit
• Invasive of privacy or publicity rights
• Discriminatory based on race, gender, religion, nationality, disability, sexual orientation, or age
• False, misleading, or fraudulent
• Spam or unsolicited commercial communications
• Contains viruses or other harmful code

7.3 Content Removal

We reserve the right to remove any user content that violates these Terms or that we deem inappropriate, without notice and at our sole discretion.

7.4 No Endorsement

We do not endorse, support, represent, or guarantee the completeness, truthfulness, accuracy, or reliability of any user content or communications posted via our Services.

8. Disclaimers

8.1 Service Availability

Our Services are provided on an "as is" and "as available" basis. We do not warrant that our Services will be uninterrupted, timely, secure, or error-free. We may experience downtime for maintenance, updates, or technical issues.

8.2 No Warranties

We disclaim all warranties, express or implied, including but not limited to:

• Warranties of merchantability and fitness for a particular purpose
• Warranties of non-infringement
• Warranties regarding the accuracy, reliability, or completeness of content
• Warranties regarding the security of data transmission

8.3 Third-Party Content

Our Services may contain links to third-party websites or services. We are not responsible for the content, accuracy, or opinions expressed in such websites or services, and such websites or services are not investigated, monitored, or checked for accuracy or completeness.

8.4 Professional Advice Disclaimer

Any nutritional information provided is for general informational purposes only and should not be considered professional medical or dietary advice. Consult with healthcare professionals for specific dietary requirements or health concerns.

9. Limitation of Liability

9.1 Maximum Liability

To the maximum extent permitted by law, our total liability to you for any claims arising from or related to these Terms or your use of our Services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

9.2 Excluded Damages

In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Personal injury or property damage
• Emotional distress or mental anguish
• Food poisoning or allergic reactions
• Delays in delivery or service interruptions

9.3 Essential Purpose

The limitations of liability set forth in this section shall apply even if the essential purpose of these Terms fails.

9.4 Jurisdictional Variations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Pollo Campero, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including reasonable attorneys' fees, arising from or relating to:

• Your use or misuse of our Services
• Your breach of these Terms
• Your violation of any law or the rights of a third party
• Your content or information in your account
• Your negligent or wrongful conduct

10.1 Defense and Settlement

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

10.2 Survival

This indemnification obligation shall survive the termination of these Terms and your use of our Services.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Pollo Campero. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

11.1 No Responsibility

We do not warrant the offerings of any third parties or their websites, and we will not be a party to or monitor any transaction between you and third-party providers.

11.2 Third-Party Terms

Your use of third-party services is governed by their respective terms and conditions, which you should review carefully.

11.3 Payment Processors

We use third-party payment processors to handle transactions. Your interactions with these processors are governed by their terms of service and privacy policies.

12. Termination

12.1 Company Right to Terminate

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

12.2 User Right to Terminate

You may terminate your account at any time by contacting us or through your account settings. Termination will not affect any rights or obligations that arose before termination.

12.3 Effect of Termination

Upon termination:

• Your right to use our Services will cease immediately
• We may delete your account and related data
• Outstanding orders may be canceled
• You remain liable for all charges incurred before termination

12.4 Survival of Provisions

The following sections shall survive termination: Intellectual Property, User Content, Disclaimers, Limitation of Liability, Indemnification, and General Provisions.

13. Governing Law and Disputes

13.1 Applicable Law

These Terms shall be interpreted and governed by the laws of the United States, without regard to conflict of law provisions.

13.2 Dispute Resolution

We encourage you to contact us directly to resolve any disputes. If we cannot resolve a dispute through direct negotiation, the dispute shall be resolved through binding arbitration.

13.3 Arbitration

Any dispute arising from these Terms or your use of our Services shall be resolved through binding arbitration administered by a recognized arbitration organization. The arbitration shall be conducted in English and shall take place in the jurisdiction where our company is headquartered.

13.4 Class Action Waiver

You agree that any arbitration or proceeding shall be limited to the dispute between you and us individually. You waive any right to participate in a class action lawsuit or class-wide arbitration.

13.5 Jurisdiction and Venue

To the extent that arbitration does not apply, any legal action or proceeding arising under these Terms shall be brought exclusively in courts located in the United States, and you consent to the jurisdiction of such courts.

14. Changes to Terms

14.1 Right to Modify

We reserve the right to modify these Terms at any time, effective upon posting of an updated version on our website. We may also notify you of changes via email or through our Services.

14.2 Notification of Changes

We will make reasonable efforts to notify you of material changes to these Terms. However, you are responsible for regularly reviewing these Terms to stay informed of any changes.

14.3 Continued Use Constitutes Acceptance

Your continued use of our Services after any changes to these Terms constitutes your acceptance of such changes. If you do not agree to the modified Terms, you must stop using our Services.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on our Services, constitute the entire agreement between you and us concerning our Services and supersede all prior agreements and understandings.

15.2 Severability

If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.

15.3 Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without consent or notice to you.

15.5 Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, or government actions.

15.6 Headings

The section titles in these Terms are for convenience only and have no legal or contractual effect.

15.7 Electronic Communications

By using our Services, you consent to receive communications from us electronically. We may communicate with you by email or by posting notices on our Services.

16. Contact Information

If you have any questions about these Terms, please contact us using the information below: